Who we are
LastMessages is operated by Sinteag Ventures, Inc. (“Sinteag,” “LastMessages,” “we,” “us,” or “our”). Sinteag Ventures, Inc. is the controller of personal data processed through the LastMessages service.
This Privacy Policy explains how we collect, use, share and protect your information when you use the LastMessages mobile app and related services (the “Service”). LastMessages lets you prepare messages that are delivered to people you choose on a date you set, on a special occasion, or after your passing is confirmed through the Trustee process. Because of what the Service does, please read the sections on message handling and data retention carefully.
Information we collect
Information we collect may include:
- Account information, such as your name, email address and account credentials.
- Recipient information that you provide for people who may receive messages.
- Trustee information for the people you appoint to participate in the after-death confirmation process.
- Content you create or upload, including text, audio, video, photos and related attachments.
- Message schedules, delivery instructions and Trustee confirmation settings you configure in the Service.
- Device, IP address, security, diagnostic and service-usage information needed to operate and protect the Service.
- Purchase and subscription information provided to us by Apple, Google or our subscription-management providers.
- If you apply for a military or first responder account, confirmation of your eligibility from our verification provider, ID.me, which we use only to verify eligibility. We do not receive copies of your identity documents.
We do not receive or store your full payment-card number when purchases are processed through Apple or Google.
How we use your information
- To create your account and provide the Service.
- To store your messages and deliver them to your chosen recipients according to your settings.
- To send service notifications and reminders, and to run the Trustee confirmation process for after-death messages.
- To process subscriptions and keep your billing status accurate.
- To provide customer support and to keep the Service secure and reliable.
Message privacy
Your messages are private user content. We do not make them publicly available. Access is limited to you, authorized recipients when a message is released, and authorized personnel or service providers where access is reasonably necessary to operate, secure or support the Service or comply with applicable law.
Access by our team
Access to private user content is restricted to authorized personnel and service providers who require access for legitimate operational purposes, such as providing support, maintaining or securing the Service, investigating technical problems, responding to security incidents or complying with applicable law.
Encryption and security
- LastMessages uses encryption to protect information while it is transmitted and while it is stored.
- We also use access controls and other technical and organizational safeguards designed to limit unauthorized access to user data.
How messages are delivered
When a message becomes eligible for delivery, LastMessages uses the delivery methods and recipient information associated with that message. Depending on the delivery method, a recipient may receive the message itself, a notification, or a secure link allowing access to the message.
Service providers
We use service providers to operate LastMessages. These may include:
- Apple and Google for in-app purchases and subscription processing.
- RevenueCat for subscription and entitlement management.
- Google Firebase for certain application infrastructure, notifications, diagnostics or related services.
- Twilio for supported SMS communications.
- ID.me to verify eligibility for military and first responder accounts.
- Our email-delivery provider for transactional and service-related email.
- Our Bulgarian hosting provider for application infrastructure, data storage and backups.
These providers receive only the information reasonably necessary to perform services for LastMessages, subject to their applicable agreements and privacy obligations. We do not sell your personal information.
Where your data is stored
Our primary production infrastructure, including user account data, message content and production backups, is currently hosted in Bulgaria, a member state of the European Union.
We use a Bulgarian service provider to host and process data on our behalf. That provider acts as a data processor and may process personal data only on our documented instructions and subject to contractual confidentiality, security and data-protection obligations.
Deleting your account
When you delete your LastMessages account, we delete your profile, private message content and scheduled messages from our active production systems, subject to limited information that we may be required to retain for legal, security, fraud-prevention, accounting or similar purposes. Deleted information may remain temporarily in protected backup systems until those backups expire or are overwritten according to our normal retention schedule.
Deleting your account permanently cancels all future message deliveries. Messages that have not yet been delivered cannot be recovered or delivered after account deletion.
Your rights
Depending on where you live, you may have rights to access, correct, export or delete your personal data.
You can permanently delete your account and personal data at any time, from within the app or on our account deletion page. Deleting your account does not automatically cancel a subscription purchased through Apple or Google. Manage that in your app store account settings.
Payments
Purchases made through the Apple App Store or Google Play are processed by Apple or Google. LastMessages does not receive or store your full payment-card number for those transactions.
If LastMessages offers additional payment methods in the future, this Privacy Policy will be updated as appropriate to describe the relevant payment provider and processing practices.
Minimum age
LastMessages is intended only for adults who are at least 18 years old. We do not knowingly permit individuals under 18 to create LastMessages accounts.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above.
Contact us
Questions about your privacy or this policy? Contact us through our Support page or at support@lastmessages.com.